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FAQs



The Experience
Every experience is completely bespoke and unique! Take a look at your specific event to see what’s included, such as travel and accommodation. You can also visit the event’s Terms and Conditions for full details.
You must be 18 or over to create an account and purchase entries. Unless the specific event specifies otherwise, any guests must also be 18 or over to accompany the account holder.
The Entry Process
As with any prize draw, you must answer a question of skill correctly for your entry to be included in the draw.
Unfortunately not. As with any prize draw, you must answer correctly for your entry to be included in the draw.
Unfortunately not. As with any prize draw, you must answer correctly for your entry to be included in the draw.
This means you must still answer a question for your entry to be included in the draw.
Good luck! This means you have successfully answered your question and your entry will be included in the draw.
Better luck next time! This means you answered incorrectly so your entry will not be included in the draw.
Think carefully about who you want there on your big day as this cannot be changed once submitted. If you are unsure at that moment, just leave the fields blank and continue to the next screen. You can go back and add these at a later date, but they must be completed before the deadline or your guest’s entry will not be included. This way, your lucky guests can keep their fingers crossed in time for the draw too.
We accept all major credit and debit cards.
Yes, as soon as you have paid for any entries, you will receive email confirmation. Please note, this does not mean your entries have been counted. For your entry to be counted, you must answer the corresponding ‘odd-one-out’ question correctly.
Winning
Your chosen celebrity will trigger the prize draw which selects entries at random.
We will contact you via email to notify you of any winnings, in addition to contacting the lucky 1st prize draw winner by phone so we can start to set the Dream Experience in motion!
My Account
You’ll need to contact us on VIP@mydreamexperience.com and answer some security questions so we can get you back into your account and on your way to your Dream Experience.
On the sign in page, click the ‘Forgot password?’ button and follow the instructions. You’ll receive an email with a link to reset it shortly.
Once you have verified the email address you used to sign up, you can change your name, contact number, date of birth and email in the ‘My Account’ page by clicking on profile in the top right drop down menu beneath your name. You can also change your password here.